Frequently Asked Questions
Frequently asked questions which can assist you in purchasing our products. If you still have any doubt please Contact us
What is Raw Hair?
Raw hair means the hair is in its raw state, unaltered and not chemically processed in any form. This makes it the most natural, pure, authentic and most sort-after hair in today’s market.
What is Bulk hair?
They are loose strands of hair or bundle of hair without weft. They are used to make weft hair, braiding, fusion, micro ring and Brazilian knotting technique.
What is Weft hair?
These are bulk hair strands that have been sewn either by hand or machine to make a bundle of hair. Hand weft means that the wefts are sewn by hand using strong weaving thread making them less bulky and undetectable.
Machine weft involves stitching strands of loose hair with a machine.
What is the longevity of my hair extension?
The raw hair extension has been cut of a donor’s head and is not longer growing from the scalp and lacks all the nutrients that it should be getting. However with proper care and maintenance tips, your hair should last for a long time.
Is Elleloise Raw Hair Extension for me?
Although it is the purest and most authentic form of hair extension, it is not for everyone as it needs to be maintained and cared for, as you will do to your natural hair. Its benefits include
- Longevity for your hair extension
- Value for money spent
- Nature shine
- Minimal need for the use of hair products
Why does my Weft bundles look different?
Each weft bundle is collected from a single donor and no two donor hair colors are alike so no two bundles will look alike. However, the difference in colour is not drastic. The shades range are from Natural brown to Natural black.
Can I heat style my Elleloise Raw Hair Extension?
Our hair is in its raw and unaltered state, making it ideal for heat application. However we advise minimal heat use, and encourage the application of the same amount of heat as you will apply to your natural hair.
Can I bleach/colour dye my Elleloise Hair Extension?
Yes all Elleloise Hair can be colour dyed and bleached to your preference because our hair is in its raw and unaltered state. However, we advise that you seek the help of a professional colourist.
Note: Regular deep conditioning of your hair extension is required to keep the hair healthy and moisturized as bleaching and dying stripes the hair of its natural moisture.
Benefit of Elleloise Hair?
- Causes no damage to the natural hair
- Seamless Versatility of style
- Easiest way to add length and Volume
- Consistent Volume from top to bottom
- Can be Coloured dyed, washed and heat styled, as you will your own hair
- Made from 100% raw and unaltered hair from a human donor
- Ethically sourced and weft to last
- Unidirectional Cuticle alignment
- Machine weft construction to prevent shedding and tangling
- No added synthetic fiber or addictive to the weft
- Easy Pre-Post transactional experience
Where is Elleloise Hair from?
Our hair is sourced from South East Asia (SEA). These regions include Vietnam, Cambodia, Laos, Myanmar (Burma).
How many Bundles do I need?
Note: for our wavy and curly hair, you may need more or less
The amount of bundles you need is dependent on the look (length and volume) you are going for. However, we are happy to provide a recommendation guide.
10 – 14inches = 2 bundles
16 – 20inches =3 – 4 Bundles
22-30inches = 4 bundles or more
Do you ship Worldwide?
Yes we do. We provide local shipping via Royal mail and international shipping via DHL and FEDEX. We will update you with shipping details once your parcel has been shipped.
RETURNS AND EXCHANGES
According to Health and safety Regulations, Human hair product that has been used cannot be returned which includes removing the security cable ties from the hair. We adhere to strict policies regarding the return of hair product, hygiene concerns and the law.
All orders are processed upon receipt. We try our best to get orders out immediately but please allow 2-3 business days for processing of your orders. Processing occurs Monday -Friday.
WORLD-CLASS CUSTOMER CARE
We are here to help you. Available via email Monday through Friday 10AM - 5PM ET. Ask us about our bundles or get advice on a styles. let us help you with an order and share your feedback with us.
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