Shipping and delivery
Shipping & Delivery
- Uk Customers: Orders for delivery within the Uk will be delivered in 1-5 business days
- International Customer: International orders will be delivered in 5-10 business days.
- Kindly note that shipping will only be dispatched after order has been processed.
- Please ensure the accuracy of name, address, and all other details, as inaccurate or incomplete addresses cannot be modified when order has been placed. We encourage all customers to thoroughly review all details including their shipping and billing information prior to checking out.
- A confirmation and tracking number will be sent to the email provided once the order has been dispatched. Failure to sign for your parcel will result to it being sent back to your local post office.
DELIEVERED BUT NOT RECIEVED
Kindly note that if the tracking information confirms that your parcel has been successfully delivered to the delivery address provided by the customer, but for some reason the parcel has not been received; before contacting us, please contact the courier service to further investigate the issue with your parcel. We cannot be held accountable for packages where tracking information states the package has been delivered to your order delivery address. We also encourage customers to opt-in for package insurance at checkout. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
International Taxes and Duties
Orders will be shipped from the United Kingdom DDU (Delivered Duty Unpaid). This means that you may incur taxes, fees, and import duties in your country upon delivery. These charges are determined and implemented by your local custom authority and must be paid to the courier or government in order to receive your package. Elleloise Hair is not involved in either the implementation or collection of these fees.
RETURNS AND EXCHANGES
According to Health and safety Regulations, Human hair product that has been used cannot be returned which includes removing the security cable ties from the hair. We adhere to strict policies regarding the return of hair product, hygiene concerns and the law.
All orders are processed upon receipt. We try our best to get orders out immediately but please allow 2-3 business days for processing of your orders. Processing occurs Monday -Friday.
WORLD-CLASS CUSTOMER CARE
We are here to help you. Available via email Monday through Friday 10AM - 5PM ET. Ask us about our bundles or get advice on a styles. let us help you with an order and share your feedback with us.
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